We provide a clear review process, but eligibility and final amounts depend on the selected travel terms, the supplier’s decision and applicable law.
Start with the booking terms
Every fare, stay, experience and package can have different change, cancellation, no-show and refund rules. The rules disclosed for the selected arrangement and the applicable supplier’s terms control, subject to applicable law. Lower or promotional prices are often more restrictive.
A request is not a cancellation
Submitting a cancellation or change request through the website creates an internal review reference. The original booking remains active until the supplier accepts the request and an updated supplier record is issued. Continue to follow the original itinerary unless a confirmed update is received.
Amounts that may apply
- Supplier cancellation, change or no-show penalties.
- Fare, rate, tax or currency differences for replacement arrangements.
- Separately disclosed planning, booking or service fees.
- Non-refundable components already delivered or committed to a supplier.
Refund timing
An eligible refund can be processed only after the applicable supplier or payment provider confirms the refundable amount. Processing time depends on the supplier, payment method and financial institution. Any estimate is informational and is not a guarantee of the date funds will appear.
Membership subscriptions
Cancelling an Exclusive subscription stops future renewal when completed in time under the checkout terms. Unless the checkout terms or applicable law provide otherwise, cancellation does not automatically refund a period already started or benefits already delivered. Access and unused promotional benefits may end with the paid period.
Disruptions and supplier changes
If a supplier cancels or materially changes travel, available remedies depend on the supplier’s policy and applicable law. Alternatives, credits or refunds may have different restrictions. Do not purchase replacement travel until the original status and options are verified.
How to request review
Signed-in members should use the relevant journey’s Cancellation review or Request change action. Other travelers may use the contact form. Include the traveler name, destination and supplier confirmation when available, but never include full card data, security codes, passwords or passport images.